Frequently Asked Questions

 

How do I use the ComfortAdjust Pillow?

Your ComfortAdjust™ Pillow represents an entirely new approach to sleep alignment. You will immediately feel comfortable support when lying on the pillow for the first time, but it could take up to 30 days for your neck to completely adapt. For this reason, the ComfortAdjust™ Pillow has an integrated Alignment Core™ which can be easily adjusted to different comfort levels.

The ComfortAdjust™ Pillow’s ergonomic design thoughtfully accommodates back sleepers and side sleepers, and can improve sleep posture. Just pick your side and dial in your comfort.

The side with the mesh square is designed to align and support back sleepers. If you’re a side sleeper, just turn the pillow over for optimal alignment and support.

 

 

Can I wash the cover?

Absolutely. Carefully remove it and machine wash on cold with a mild soap. You may use a non-chlorine bleach. You must allow the cover to air dry flat.

 

 

How do I wash the pillow and/or Alignment Core?

Both of these parts should be spot cleaned with cold water and mild soap. You should never put these parts in a dryer. You must squeeze any excess water out and allow the parts to air dry.

 

 

What is the ComfortAdjust Pillow made of?

The ComfortAdjust ™ Pillow is made from premium memory foam here in the USA.

 

 

What size pillow case will fit the ComfortAdjust Pillow?

The ComfortAdjust™ Pillow will fit in a STANDARD/QUEEN-sized pillow case.


Limited Warranty

 

Enduring Wellness LLC warrants their products in their original packaging against manufacturer’s defects in materials and workmanship. All products manufactured by Enduring Wellness LLC are subject to a warranty period of ten years from the date of purchase against manufacturer’s defects in materials and workmanship.

Products shall not have been misused, neglected, altered, or otherwise damaged. Any evidence of tampering or deliberate misuse or destruction of Products shall void this warranty.

Defects to Enduring Wellness LLC products will be determined solely by Enduring Wellness LLC and not by any representative, distributor or dealer of or for Enduring Wellness LLC. Upon determination of a defect, Enduring Wellness LLC’s sole obligation will be to repair or replace the defective product or part, if applicable, with same or similar product.

Any and all warranty claims must be in writing. Enduring Wellness LLC must provide prior authorization for the return of any alleged or defective product or part before it is returned. The party making the claim must prepay all shipping and transportation costs.

Enduring Wellness LLC reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time without prior notice. In such cases Enduring Wellness may, in its sole discretion, substitute the warrantied product.

No Enduring Wellness LLC representative, distributor or reseller is authorized to assume for Enduring Wellness LLC any other obligations or liabilities in connection with the product, or alter the terms of this warranty in any way.

TO THE EXTENT PERMITTED BY LAW, NEITHER ENDURING WELLNESS, LLC NOR ITS SUPPLIERS SHALL BE LIABLE FOR DAMAGES, INCLUDING BUT NOT LIMITED TO INCIDENTIAL, CONSEQUENTIAL, INDIRECT OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF AN ENDURING WELLNESS, LLC PRODUCT, BY YOU OR BY A THIRD PARTY, WHETHER UNDER A THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY, OR OTHERWISE. THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OF THE PRODUCT OR CREDIT TOWARDS REPLACEMENT OF THE PRODUCT. ENDURING WELLNESS, LLC’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO SUCH LIABILITY.

TO THE EXTENT PERMITTED BY LAW, PRODUCTS ARE PROVIDED “AS IS” AND OTHER THAN THIS LIMITED WARRANTY DESCRIBED HEREIN, THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING AN IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

This Limited Warranty will be governed by the laws of the State of Ohio.

How can I return the pillow?

RETURN POLICY

Should a return be requested of unused product for any reason other than a warranty matter, please contact Enduring Wellness LLC Customer Service Department for a determination if Enduring Wellness LLC will accept the desired return. Enduring Wellness LLC will carry out a full inspection of products before deciding whether or not to accept the return. All returns of this nature are subject to a 25% restocking fee. Returns are not accepted more than 30 days after the purchase date.

Freight Damage: All Products arriving damaged are excluded from the Limited Warranty and claims must be made to Enduring Wellness LLC Customer Service Department within 3 business days of receiving product. Digital photos may be required to document damage to the shipping container and/or product. If applicable, please be sure to sign for the package(s) as ‘damaged’. Upon authorization to return the damaged product, all returns must be made to Enduring Wellness LLC within 30 days of delivery.

Standard Warranty: Should a problem be experienced with an Enduring Wellness LLC product within its given warranty period, please contact the Enduring Wellness LLC Customer Service Department to determine the nature of the product failure and to establish an adequate solution. If needed, returns must be made within 30 business days of the Return Authorization (RA). You may contact customer service via email: customerservice@comfortadjustpillow.com